How to Improve Video Call Quality at Home on a Budget

video confidence collective Oct 24, 2022
4 Budget Ways to Improve Quality of Your Video Calls

To improve video call quality at home, fix four things in order: the background and the light behind you, the camera and microphone before the call starts, what you are wearing, and how you connect to the internet. None of it needs new equipment, and each one is set once rather than fiddled with every call.

This is episode 126 of Video Made Simple, the show that is now the Video Confidence Collective. It is a short solo piece from the Video Tips segment, and it works through the four steps above with whatever equipment is already on your desk: where to put the laptop, what to do about the window behind you, testing the camera and microphone before anyone joins, the jacket on the hanger, and why the router is the fault that gets checked last.

Chris Schwager is the Founder and CEO of Ridge Films and hosts the show.

How do you set up the room before a video call?

Put the laptop where it is going to live, then stop moving it. Constant adjusting is what makes a call look unsettled, and it is a decision you only have to make once. With the laptop parked, look at what is behind it: phones on silent, door closed, blinds down if harsh light is coming through.

"If your window is behind you, there's a high chance that you'll be in a dark silhouette and that'll just mean that people can't see you and that's no good."

That is the one room fault worth checking before every other one, because the camera cannot recover from it. Lighting is a job of its own and we have written it up properly: six free fixes using the lamps and blinds already in the room and the full guide to lighting a call.

How do you stop the camera and microphone being the problem?

Test both before the call starts, not during it. On a platform you have not used before, Chris gives himself fifteen minutes ahead of time rather than discovering the settings while people wait. Then two physical things do most of the work.

  • Get closer. The microphone pickup usually sits right next to the camera, so proximity improves the sound and the framing in the same move.
  • Get the laptop off the desk. A couple of books under it brings the lens to eye level, which is the difference between a comfortable angle and one shooting up at you.

"you don't want it looking up your nose all the time. That's a really ugly, ugly angle."

Sound has more to it than proximity, and there are two episodes on that alone: the tools that clear up your audio and five habits that make you sound better. If the picture is what bothers you and you already own a decent camera, using a DSLR as your webcam is the upgrade path.

Does what you wear change a video call?

More than it should, and it costs nothing. A jacket over whatever you have on reads as effort made for the person on the other end, and it takes four seconds.

"Dress for the job that you want is something that I've always heard."

The practical version is to keep the jacket on a hanger in the room you take calls in, so it is a reach rather than a decision. Nobody sees below the desk, which is the whole point: the smallest possible effort lands entirely in frame.

Why does your video call keep glitching or dropping out?

Usually the connection, and usually wifi. Working from the far end of the house on a shared connection gives you dropouts and freezes right through a call, and no camera or microphone fixes that. Move nearer the router if that is all you can do. Better, run a cable.

"You wanna hard wire that bad boy in"

Chris hardwires the machine he records the show on for exactly this reason. The other half is the household: if the connection is shared and somebody is streaming through your meeting, ask them to pause it for the length of the call. It is a conversation, not a purchase, and it is often the whole fix.

Frequently asked questions

How can I improve my video call quality at home?

Work through four things in order. Set the room and the laptop once and leave them alone. Test the camera and microphone before the call starts, sitting close and at eye level. Put a jacket on. Then get onto a cable or move nearer the router. Every one of them is free, and none of them needs a better camera.

How do you run better video calls on a budget?

Spend nothing and change the set-up instead. The four moves in this episode are the background and the light behind you, testing the camera and microphone in advance, a jacket kept on a hanger in the room, and a hardwired connection. Chris Schwager only raises buying anything at the point where the gear you have is genuinely holding you back.

Can your internet router cause poor video call quality?

Yes, and it is the fault people notice last. Relying on wifi from the far end of the house gives you dropouts and glitches right through a call. Move closer to the router, or better, run an ethernet cable straight into the computer. If the household shares the connection, ask them to pause the streaming while you are on.

What technology actually improves video call quality?

Less than people expect. Proximity does most of it, because the microphone pickup usually sits next to the camera, so moving closer fixes the sound and the framing at once. A couple of books under a laptop fixes the angle. An ethernet cable fixes the connection. New gear only earns its place once those three are already done.

Key moments

  • 0:24 Why a video call carries what a phone call and an email cannot
  • 1:05 The case for setting it up once, and the four steps
  • 1:28 Step one: park the laptop, control the background, watch the window behind you
  • 2:25 Step two: test the camera and mic, get close, get to eye level
  • 3:32 Step three: the jacket, and why the effort is visible
  • 4:22 Step four: the router, the ethernet cable and the shared connection
  • 5:29 What changes once the set-up becomes a habit
  • 5:50 When the gear you have is genuinely the thing holding you back

Links and resources

Full transcript

Episode 126 of Video Made Simple, first published 21 October 2022.

Read the full transcript

Chris Schwager 00:00:01

Welcome to the Video Made Simple podcast, where we will refashion your perception of video by presenting new ideas with tangible outcomes that will change the direction of your business. I'm your host, Chris Schwager, and if you want to improve your video calls on a budget, then improve the way you set up your system, right?

[00:00:24] Makes sense. Video calls have become an integral part of our life, especially for work. It's visual and it's a better way to communicate than telephone calls or written emails or text messages. (funny sounds). We don't want those. Well, why is that? Well, you can see facial expressions, body language. You can hear tone and inflection, all of the components needed that would get in- person. That one really needs in person to build conversations and trust and rapport. Video calls also come with these multimedia perks, right? There are tools you can use to present thorough information such as on screen sharing, recording, or interactive rooms.

[00:01:05] So why would you bother to set all this up? Well, I think there's a huge benefit to doing this, but you need to improve your video calls so that these experiences, uh, appear on brand, they're professional, they're clear, and without a glitch. So here are four steps to improve your video calls, whatever equipment you have.

[00:01:28] Number one, control the environment, with what you have. You know, it's, It is what it is, right? Set up your background first by having your laptop where it is. Don't try, and once you've set your laptop, don't try and move it too much, right? Don't constantly be adjusting it, right? Just leave it alone, but try and consider the background as you do that. If you can isolate any distractions, like phones, keep those on silent, close the door, close the windows and the blinds. If you have harsh lights coming through, don't sit in front of a window with that light coming in from behind you. If your window is behind you, there's a high chance that you'll be in a dark silhouette and that'll just mean that people can't see you and that's no good. You want people seeing your face and all those beautiful nuances that come with you on camera, presenting your that body language, presenting you in full view.

[00:02:25] Number two, test that the camera and the mic's working. You know, how often do you get on a video call and constantly being, trying to adjust that and get that right? Now you can do this before the call starts. And I sometimes get caught out on uh, teams, right? Because it's a new platform. So, allow yourself like a half an hour, particularly if you're going into a new platform that you haven't used before. Go on, get yourself 15 minutes beforehand so you can get everything tested and you know, it's working. Getting close to your camera and mic is a really important step because the pickup is usually, the pickup of the microphone is usually right next to the camera, right? So the closer you are, proximity wise to the camera, the better audio pickup you'll have, and if you have a laptop, try and keep it off the desk where you know you don't want it looking up your nose all the time. That's a really ugly, ugly angle. So if you can maybe prop it up on a couple of books or whatnot to try and get it at eye level. It's a really comfortable non-threatening angle to be using, right? So keep it close, but just try and keep it in front of you.

[00:03:32] Number three, when it comes to wardrobe, make an effort. Dress for the job that you want is something that I've always heard. You know, make an effort, put on a jacket. You know, the interesting thing about video calls, you have the advantage of doing that so quickly and just making a tiny little effort, right? So quickly. I mean, you could be in shorts and thongers and nobody will know. You know, you could have a t-shirt on. But once you put a jacket over the top, or if you're doing the same as a female, like a blouse, a jacket over the blouse or whatever, man, it's, it makes such a big difference and it's such a small thing. You can have that jacket. Sitting on a hangar in your office somewhere and you just pop it on when you need to do these video calls, it can just make a nice impression that you've actually made an effort for the recipient.

[00:04:22] And number four, get closer to the internet router. So many people just rely on wifi. It can really be messy with dropouts and glitches right through the call. So if you can be a little bit closer to the router. But our recommendation is always to try and plug in directly to the ethernet, particularly on a computer that has that access. You wanna hard wire that bad boy in this machine here, when I'm doing video shows, it's always hardwired in, you know, I just rely on a much more stable connection that way, and I don't have any problems. So get close to the router or hardwire it in via the e ethernet cable. If sharing internet with the family as well, just tell them, take a pause. You know, when you are on a meeting, you know, that'll be a huge benefit to you where if you, particularly if you are presenting, you're doing interviews, you're doing training and whatnot, and if your kids are slamming Netflix, then I'd say telling them to go read a book for whatever the duration of your call is, could be very welcomed to keep the speed going.

[00:05:29] These steps may take you time to get into that routine, but when you put it into a habit, becomes easier, more systemized and will benefit you in the long run. When everything's in place, your vehicle's smoother and conversations run uninterrupted, it's easier to focus on your presentation and listen to make the most out of that important call.

[00:05:50] When you minimise the technical variables and prepare properly, you'll eliminate a lot of the process that you usually worry about before, during, or after calls. If you can't bear any longer the equipment that you have and it is killing you, then you want to upgrade your current system. Be sure to check out the DIY video program. It comes with your own desktop studio training and support in a professional cinematographer to do the assembly for you and get it set up once and for all. So the next time you make that call, it's going to be as simple as a flick of a switch.

[00:06:26] Don't forget to subscribe to this channel where you get weekly Video Made Simple ideas to present your videos like a pro. But that's all for this episode. Thanks for listening and see you next week.

If every call still starts with five minutes of fiddling, the set-up is the problem rather than you. Book a call and we will look at what your room and your desk can actually do.